What some of our clients are saying...
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The electronic health record helped us streamline and improve clinical services, which allows more time for direct service delivery. In addition, I believe the actual clinical work is enhanced due to the sophistication of the clinical tools provided by Valley Hope. The difference in revenue collection with the addition of the value added services to include insurance billing and benefit verification is substantial. Prior to this, we were not filing electronically. Thus, the delay in reimbursement was significant. Our staff was not trained to obtain the most comprehensive benefit information, which also resulted in less revenue collection. Now that we have VHA on board, we simply fax over the benefit information and VHA obtains the benefits and returns the information to our admissions office promptly. We can then inform the prospective patient approximately how much they can expect insurance to reimburse. Then upon the conclusion of treatment, VHA's commercial billing department bills insurance electronically and advises us of any discrepancy in our records that might have an adverse impact on timely and appropriate reimbursement. I am happy to say that, "wow, it's worth every penny in so many ways!” It is absolutely the best decision we have made when it comes to increasing revenue as well as proving service delivery. Thus, everyone wins....the patient receives quality treatment and the maximum allowable length of authorized treatment days, and our facility is able to collect for services delivered in a timely fashion. Barb Woods,
National Director of Business Development |
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“I have tried several billing companies prior to Valley Hope. None of them can even compare to the quality of service, efficiency, and performance of their staff and WinPIMS software. Valley Hope has significantly improved our cash flow and collection periods on all insurance accounts. Valley Hopes service is a true asset to our company and I look forward to working with them for many years to come.” Jason Ackner,
Executive Director |
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"Solid support. While going through our software and systems transition, we found the staff at Valley Hope always available and anxious to help. Valley Hope has the depth and experience to make a difference – they have certainly made a positive impact on our organization." “As a mental health organization, our expertise is the treatment of drug and alcohol addiction. We are not expert coders and billers, and we are certainly not experts at working accounts receivable. The staff at Valley Hope Association are the experts in those areas, and they do a great job of complimenting our efforts. We couldn’t do what we do best without them.” Bob Spencer, Chief of Operations |
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As the Billing Coordinator for New Dawn Recovery Centers. I have had the pleasure of using “WINPIMS” (a system created by Valley Hope) for the past two years and it has really helped in streamlining our specific Chemical Dependency and Behavioral Health Program processes; from general demographics, intake assessments, treatment planning, authorizations and finally billing/accounting. Valley Hope staff has provided “Excellent Quality Customer Service” whenever there is an issue and training involving their software that is “equally impressive”. Valley Hope “WINPIMS” system is “PHENOMENAL” in patient accounting and building detailed statements each month in which, we have definitely seen major improvements in our revenue with our clients! I would “Highly Recommend” Valley Hope services to any healthcare affiliated company looking to improve their revenue and assist in accounting. New Dawn Recovery Centers personally sends a special thanks to Valley Hope Team. Arlene Huerta, Billing & Credentialing Coordinator |
"The agency has developed an excellent electronic consumer charting system that is used at all program sites. Electronic consumer records were reviewed at all center locations and found to contain all required documentation. Assessments, treatment plans and reviews, and discharge summaries were of high clinical quality and completed in a timely manner."
State of Missouri, Department of Mental Health
What some of our employees are saying...
"I really like Valley Hope’s electronic record because it is so workable. It saves a lot of time. All of the information about the patient is so readily accessible to me on my computer so I do not have to waste time looking for a paper record when I need access to information about my patients. I particularly like the ability to sort patients by care structure so I can quickly identify patients at different levels by group or by individual names. I have found it very easy to specify the print options when I need to send a printed report to a referring person. The Group Progress Notes are a real time saver for me, especially when I have several patients in a group or when I have to chart on several groups on a given day."
Linda Bullock, Tucson Valley Hope
"The electronic patient notes are great! They are very efficient. I came from an agency that used a paper record and this electronic record is so much easier to use and save so much time. I especially like the ability to personalize the treatment goals and objectives in the treatment plan section of the record. I am attached to my own ideas about treatment goals for my patients and can edit the language to fully express my specific direction for each patient and in doing so make a ‘canned’ program very personalized and individualized. Mostly I like this electronic record because of its efficiency. It allows me to spend more time dealing with my patients and less time completing the required documentation."
Karen Wright, North Denver Valley Hope
"I love it. It is so easy to use and you don’t have to have a lot of computer savvy to use it. I very much value having the ready access to information about my patients at my fingertips at all times. I don’t have to go to another office to find a paper record when I am needing information about my patients. This saves me a lot of time. I use the Group Progress Notes and love the way I can incorporate personalized information about each patient without having to re-write the basic information about the content of the group for each patient. This is really a cool feature in my opinion. The same is true with the treatment plan software. I like being able to edit the goals and objectives to personalize the treatment plan since every patient is unique even though many have similar problems. The list of treatment goals is so comprehensive that I very rarely have a patient whose treatment needs do not fit one or another of the treatment goals in the program. Even then, though, I can tailor a specific goal to that special case in the treatment plan software. Another great feature is the way the assessment program brings identified problems to the Summary of Assessments section. I love it when the computer does this part of my work for me."
Briana Sefcik, Ft. Worth Valley Hope
"Thinking back five years ago and how our company has grown, we realized that we needed to have software to support our growth and increase our ability to analyze accounts, not only the current standing but all information from any past episodes. The Accounting software has given us the capability of making decisions pertinent to making good financial development to benefit the patient and a plan to pay for their service. By accessing their account summary, we can see on one screen the number of episodes, amount, an invoice, which facility, begin treatment and end date, identifying numbers, age, gender as well as a loan and the status of the loan. Customer service is an important part of our organization and this feature allows an up to date, accurate accounting as well as saving time for our employees."
Mary Ann Hager, Corporate Accounting Manager, Valley Hope Association
"The VHA software affords us the ability to offer the best customer service possible both to patients as well as those professionals who put their trust in our ability to take good care of the individuals they refer to VHA for treatment as well as to managed care companies. The ability to access patient information from anywhere at any time means there is minimal "wait" time to respond to inquiries regarding patient care or concerns. Since VHA is so large and has multiple locations over a large area we have the ability to function as "one" treatment program every effectively. In respect to managed care, since contract information is readily available, we can answer questions immediately regarding rates, billing codes, and respective referral or managed care treatment protocols. We work with a large number of companies that avail themselves of our "Fly to Recovery" program. Many of these companies have special needs or requirements for their members. We are able to meet their needs more effectively due to our ability to communicate with one another at all times electronically."
Barbara Woods, LCSW, ACSW, National Marketing Director, Valley Hope Association
